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๐Ÿ“Email Management

Setting Up Email Autoresponders

Published ยท Updated 1 min read
Knowledge base article
Contents (5 sections)

Send automatic replies when someone emails you โ€” useful for vacations, confirmations, or business hours.

In cPanel

  1. Go to Autoresponders
  2. Click Add Autoresponder
  3. Configure:
    • Character Set: UTF-8
    • Interval: Hours between auto-replies to same sender (e.g., 8)
    • Email: Select the address
    • From: Your name
    • Subject: Auto-reply subject line
    • Body: Your message (HTML supported)
    • Start/Stop: Optional date range
  4. Click Create

In DirectAdmin

  1. Go to E-Mail Manager โ†’ Autoresponders
  2. Click Create Autoresponder
  3. Fill in the message and settings
  4. Save

In Plesk

  1. Go to Mail โ†’ select account โ†’ Auto-Reply
  2. Enable auto-reply
  3. Set your message and schedule
  4. Save

Best Practices

  • Set a reasonable interval (8-24 hours) to avoid spam
  • Include when you will be available
  • Provide an alternative contact for urgent matters
  • Enable date range for vacation responses
  • Disable when you return

Tips

  • Autoresponders do NOT reply to mailing lists or spam
  • Test by sending yourself an email from a different address
  • Some email clients show autoresponders as separate conversations

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Setting Up Email Autoresponders - Knowledge Base