All Support Topics
Browse our complete library of help articles covering domain management, web hosting, VPS & dedicated servers, security, billing and more. Use the search bar or select a category below to get started.
Deploying Your Cloud VPS
Learn how to spin up a new virtual server, choose your plan, and access your control panel in minutes.
Upgrading CPU, RAM & Storage
Guidance on scaling your server resources to handle more traffic and demanding workloads.
Root Access & Security Hardening
How to use root access responsibly and configure firewalls, SSH keys, and user permissions for maximum security.
Snapshots & Automated Backups
Set up snapshots and automatic backups to protect your data and ensure quick recovery in case of issues.
Installing cPanel or DirectAdmin
Steps to add a control panel for easier management of websites, email, and databases on your server.
Registering a New Domain
Check availability, choose the perfect TLD, and secure your online identity with ease.
Transferring Your Domain to StarDomain
Instructions for moving your domains from other registrars using EPP codes and avoiding downtime.
Managing Nameservers & DNS Records
Add A, CNAME, MX, TXT, SRV and update nameservers using our intuitive console.
Enabling DNSSEC & Security Lock
Protect your domain with DNSSEC and registrar locks to prevent hijacking and unauthorized changes.
Understanding Renewal & Grace Periods
Learn about domain expiry timelines, renewal reminders, and redemption windows to avoid service interruptions.
Viewing & Paying Your Invoice
Find invoices, view charges, and pay securely via credit card, UPI or PayPal in your client area.
Updating Payment Methods
Instructions to add or edit your saved payment details and set a default payment source.
Applying Coupons & Promo Codes
How to use discount codes at checkout for domain and hosting services and save money.
Understanding Refunds & Cancellation
Learn about our 30‑day money‑back guarantee, how to request a refund, and cancellation policies.
Billing FAQs & Charges Explained
Detailed answers about pricing, renewals and late fees so you know exactly what you're paying for.
Accessing Your Account Dashboard
How to log in, navigate the client area, and view all your services from one unified dashboard.
Updating Your Contact Information
Steps to change your email, phone or address in your account settings to keep your contact details current.
Resetting Your Password & 2FA
Recover account access and enable two‑factor authentication for extra security on all logins.
Opening a Support Ticket
How to submit a ticket for technical support, billing questions or general inquiries to our engineers.
Checking Ticket Status & Responses
View updates on your support cases and communicate with our engineers through your client area.
Getting a Free SSL Certificate
Enable Let's Encrypt certificates for your websites with one click from your hosting dashboard.
Installing a Custom SSL
Upload and configure your own certificate for advanced encryption and brand validation.
Auto‑Renewing & Monitoring SSL
Ensure your SSL certificates never expire to avoid downtime and security warnings.
Mixed Content & Browser Warnings
Fix mixed content errors and ensure a secure padlock for your visitors by updating links and resources.
Difference Between SSL & DNSSEC
Understand how SSL protects data in transit and DNSSEC secures your DNS records for complete protection.
Need more help? Contact our support team
Our engineers are available 24×7 via chat, email, and tickets to assist with any question about your domains, hosting or servers.
